Click here for the steps to do your delivery.

Free Local (Singapore) Delivery is available for 3 Toys or more.
1 - 2 Toy - Please check in app for the update rates.
3 Toys or more - Free Delivery

Free International Shipping is available for 5 Toys or more.
1 - 4 Toys -Please check in app for the update rates.
5 or more - Free Delivery
Note that prizes won will be expired within 14 days.

Local Singapore Delivery : 3 - 8 working days
Oversea Delivery : 25 to 40 working days

Note that during festive season, you may experience longer waiting time due to holidays and shortage of courier providers.

If you have not received your prizes after the stated number of days, do contact us at contact@dinomao.com.

Please state your user id, and let us know about your situation. We will do our best to assist.

We will hold on to your prizes for up to 14 days before it will be expired.

Creating multiple accounts is a violation of our terms and services.

Any form of abuse in the system will not be tolerated and toys caught will not be delivered and voided.

Repeat offenders will have their accounts and IP permanently banned.

You can view the tutorial here: How to play?

We will hold on to your prizes for up to 14 days before it will be expired.

Tickets can be held for up to 1 year before it will be expired.

Email us at Contact@dinomao.com with your ID and we will review your footage.

All Prizes has to fall into the chute to be considered caught. 

Prizes that are partially hanging, stuck around, within the mouth of the chute or stuck on the claw does not count as winning.

After 14 days all your unclaimed prizes will be removed.

Your prizes will be removed if it has been caught in an unfair manner.

In order to receive daily tokens, only players with 11 tokens and below will be able to receive the daily tokens. Please spend your tokens before receiving your daily tokens. Daily tokens reset at 12.00am every day.

To prevent multiple account abuse out logout has been removed.

If you still wish to remove your login info, kindly uninstall the app.

For receive the sms verification code, please put your country code followed by your phone number.