You will receive:
-A pile of coins for monthly deposit(depend on which level of VIP you choose)
-Double daily bonus-10% extra tickets for prize exchange-Premium prize and machines-Free shipment
Daily FREE Coins (12 per 7 days) for game play. You will get double bonus (24 per 7 days) if have VIP pass.
Your friend has to install the game and successfully purchase in the game, you will get the invite bonus.
Click here for the steps to do your delivery.
1 - 2 Toy - Please check in app for the update rates.3 Toys or more - Free Delivery For VIP
Note that prizes won will be expired within 30/60(for VIP) days
It varies from country to country, shipping of prizes can take from 2 weeks to 6 weeks.
Please note that during festive seasons, waiting times may be longer.
(Average wait time is 2 weeks for non-peak season)
If you have not received your prizes after the stated number of days, do contact us in DinoMao app
Please state your user id, and let us know about your situation. We will do our best to assist.
We will hold on to your prizes for up to 30/60(for VIP) days before it will expire.
Depending on the type of product, size and weight, we may ship all your goods at once or piece by piece.
If your prize have yet to be received after 8 weeks, please contact us in DinoMao app
Please state your User ID, and let us know about your situation. We will do our best to assist you.
You can create 5 delivery addresses for your account. Select the correct address before to ship the prizes
The toys seen in the machines need not be the same as the toys displayed. If you catch the toy in the machine, the prize will be awarded as the one you choose.
Only one prize will be recorded in each try.
All prizes has to fall into the chute to be considered caught. Any prize that flew outside of the machine, stuck on claw, stuck at edge, do not count as a win.
Prizes with (Random) indicated are prizes that have multiple color variation/design of a similar product. When caught, we will help you randomly select from the variations.
However, if you happen to catch more than 1, we will help you select an alternative variation of the one you have caught.
Prizes that end up outside of the machine do not count as a win. All prizes have to fall into the chute to be considered caught.
Contact us in DinoMao app with your ID and we will review your footage.
All Prizes has to fall into the chute to be considered caught.
Prizes that are partially hanging, stuck around, within the mouth of the chute or stuck on the claw does not count as winning.
Once the player decides to stop playing, it is considered that the player has forfeited the game.
This allows other players to take over. Therefore, we cannot transfer prizes won by the next player to the previous player who has already given up playing.
Creating multiple accounts is a violation of our terms and services.
Any form of abuse in the system will not be tolerated and toys caught will not be delivered and voided.
Repeat offenders will have their accounts and IP permanently banned.
You can view the tutorial on our How to play? page
We will hold on to your prizes for up to 30/60(for VIP) days before they expire.
Tickets can be held for up to 1 year before they expire.
After 30/60(for VIP) days all your unclaimed prizes will be removed.
Your prizes will be removed if it has been caught in an unfair manner.